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	<title>Logicalware</title>
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	<description>Quicker, Sharper, Customer Service</description>
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		<title>5 Common Service Desk Complaints</title>
		<link>http://blog.logicalware.com/blog/5-common-service-desk-complaints/</link>
		<comments>http://blog.logicalware.com/blog/5-common-service-desk-complaints/#comments</comments>
		<pubDate>Wed, 16 May 2012 14:50:57 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=462</guid>
		<description><![CDATA[No matter what industry sector you are in, people are always going to have complaints. When things go wrong we need to fix them. Assist your customers when issues arise and direct them to a resolution. You need to answer &#8230; <a href="http://blog.logicalware.com/blog/5-common-service-desk-complaints/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Support Ticket Systems: What you need to know</title>
		<link>http://blog.logicalware.com/blog/support-ticket-systems-what-you-need-to-know/</link>
		<comments>http://blog.logicalware.com/blog/support-ticket-systems-what-you-need-to-know/#comments</comments>
		<pubDate>Wed, 09 May 2012 13:16:11 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=457</guid>
		<description><![CDATA[Help desk ticketing systems are simple, quick and easy to set up. They offer a web based customer service solution that provides all the tools you require to efficiently manage customer email communications. Enable your business to provide optimised customer &#8230; <a href="http://blog.logicalware.com/blog/support-ticket-systems-what-you-need-to-know/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Service Trends</title>
		<link>http://blog.logicalware.com/blog/customer-service-trends/</link>
		<comments>http://blog.logicalware.com/blog/customer-service-trends/#comments</comments>
		<pubDate>Wed, 02 May 2012 10:50:33 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[technology]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=452</guid>
		<description><![CDATA[Customer Service is advancing as new innovative measures have been taken to help bring in the happy customer. No longer do businesses need to stick to traditional call centre working environments. Through the latest technologies companies have been able to &#8230; <a href="http://blog.logicalware.com/blog/customer-service-trends/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Response Times: What do they tell us about your Business?</title>
		<link>http://blog.logicalware.com/blog/response-times-what-do-they-tell-us-about-your-business/</link>
		<comments>http://blog.logicalware.com/blog/response-times-what-do-they-tell-us-about-your-business/#comments</comments>
		<pubDate>Wed, 25 Apr 2012 11:22:15 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=446</guid>
		<description><![CDATA[When answering customers we need to put ourselves in their position. How long would you want to wait for an answer? What way would you like to be treated? The time you take to answer your customers has a MASSIVE &#8230; <a href="http://blog.logicalware.com/blog/response-times-what-do-they-tell-us-about-your-business/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Measure Performance within Customer Service</title>
		<link>http://blog.logicalware.com/blog/how-to-measure-performance-within-customer-service/</link>
		<comments>http://blog.logicalware.com/blog/how-to-measure-performance-within-customer-service/#comments</comments>
		<pubDate>Wed, 18 Apr 2012 08:23:23 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[measuring performance]]></category>
		<category><![CDATA[reporting]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=439</guid>
		<description><![CDATA[Every hardworking company wishes to conduct effective customer service. It’s at the heart and soul of every well run business. Through providing great customer service, companies can secure a bright future alongside well-maintained customer retention. Know your customers; understand what &#8230; <a href="http://blog.logicalware.com/blog/how-to-measure-performance-within-customer-service/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>The Future of Customer Service</title>
		<link>http://blog.logicalware.com/blog/the-future-of-customer-service/</link>
		<comments>http://blog.logicalware.com/blog/the-future-of-customer-service/#comments</comments>
		<pubDate>Wed, 04 Apr 2012 09:46:15 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[future of customer service]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=431</guid>
		<description><![CDATA[What exactly does the future hold for customer service? My research shows that there are a number of different directions that this topic could take. The customer service systems that we adapt to must be flexible enough to accommodate every &#8230; <a href="http://blog.logicalware.com/blog/the-future-of-customer-service/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<title>5 Ways to Word a Customer Service E-mail</title>
		<link>http://blog.logicalware.com/blog/5-ways-to-word-a-customer-service-e-mail/</link>
		<comments>http://blog.logicalware.com/blog/5-ways-to-word-a-customer-service-e-mail/#comments</comments>
		<pubDate>Tue, 20 Mar 2012 09:44:26 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[customer e-mail response template]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[customer service e-mail]]></category>
		<category><![CDATA[response template]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=406</guid>
		<description><![CDATA[When using customer service email templates you need to think about what will make customers recognize good customer service. Generic e-mails sometimes aren’t enough. Ensure your customer has a positive brand experience and is left with a lasting impression. Customer &#8230; <a href="http://blog.logicalware.com/blog/5-ways-to-word-a-customer-service-e-mail/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Logicalware’s Help Desk vs. Outlook</title>
		<link>http://blog.logicalware.com/blog/logicalware%e2%80%99s-help-desk-vs.-outlook/</link>
		<comments>http://blog.logicalware.com/blog/logicalware%e2%80%99s-help-desk-vs.-outlook/#comments</comments>
		<pubDate>Thu, 08 Mar 2012 10:44:01 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=393</guid>
		<description><![CDATA[When looking at different customer service options, companies need to assess what is going to provide them with the best functionality to match the services they provide. Showing customers optimum service in dealing with their complaints/enquires, determines whether or not &#8230; <a href="http://blog.logicalware.com/blog/logicalware%e2%80%99s-help-desk-vs.-outlook/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Impact of Online Retail – The 3 C’s</title>
		<link>http://blog.logicalware.com/blog/the-impact-of-online-retail-%e2%80%93-the-3-c%e2%80%99s/</link>
		<comments>http://blog.logicalware.com/blog/the-impact-of-online-retail-%e2%80%93-the-3-c%e2%80%99s/#comments</comments>
		<pubDate>Wed, 22 Feb 2012 11:48:38 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=390</guid>
		<description><![CDATA[Online retail is forever growing and expanding into new markets. It has become increasingly apparent that many consumers are switching from conventional shopping and turning towards the internet as their marketplace. Whoever said money can&#8217;t buy happiness simply didn&#8217;t know &#8230; <a href="http://blog.logicalware.com/blog/the-impact-of-online-retail-%e2%80%93-the-3-c%e2%80%99s/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
		<wfw:commentRss>http://blog.logicalware.com/blog/the-impact-of-online-retail-%e2%80%93-the-3-c%e2%80%99s/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Tips for using Twitter for your Business</title>
		<link>http://blog.logicalware.com/blog/tips-for-using-twitter-for-your-business/</link>
		<comments>http://blog.logicalware.com/blog/tips-for-using-twitter-for-your-business/#comments</comments>
		<pubDate>Thu, 16 Feb 2012 10:16:51 +0000</pubDate>
		<dc:creator>Natasha Probert</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[customer service]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[twitter]]></category>

		<guid isPermaLink="false">http://blog.logicalware.com/?p=381</guid>
		<description><![CDATA[In recent years, online retail has been drawn into the social media ‘boom’. The influence social media has on our existing customer base and new customers browsing online is vast. People like to know what’s going on, what’s new and &#8230; <a href="http://blog.logicalware.com/blog/tips-for-using-twitter-for-your-business/"><br /><br />Read More <span class="meta-nav"></span></a>]]></description>
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